1. CAN I PLACE AN ORDER? WILL SIMPLE MODERN TRENDS DELIVER THE PACKAGE?
Yes, Simple Modern Trends will continue to deliver all packages. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Be aware not to use delivery addresses for buildings that may be closed due to the current provisions. (e.g. schools).
2. WHAT'S THE STATUS OF MY ORDER AND DELIVERY? CAN I CHANGE THE ADDRESS ON MY ORDER?
You can track your order and deliveries from your orders on simplemoderntrends.com. You can change the delivery address for an order until it ships. Once your order has shipped. You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
3. WHY ARE SOME, EXPEDITED AND NON-EXPEDITED, ITEM TAKING LONGER TO SHIP?
As COVID-19 has spread, we have seen an increase in people shopping online. Logistics delays due to lesser personnel working.
4. CAN I STILL MAKE RETURNS?
Yes. We are will processing returns. To start a return and learn more about returns, please visit our Returns and Refund page.
5. IS IT SAFE TO RECEIVE ORDERS?
For guidance on Corona-virus, please refer to World Health Organization.
6. SHIPPING DELAYS?
Yes, due to the recent outbreak. Delivery date will be be guaranteed, although once the order is shipped, you will receive a tracking information immediately.
7. ORDER REFUNDS?
Processed order refunds can be subjected to a restocking fee of up to 25%. Orders placed within 24 hours will not be subjected to a restocking fee.